Frequently asked questions

Shipping is done by our logistics partner Yoke. Please make sure that your order is being shipped to an address where the parcel can be received during office hours.

Shipping costs within the USA is $7.55 if the order amount is less than $75,-. If the order amount is more than $75,- shipping is free.Please note: that for Canadian customers Import Duties may apply. You can read more about this on our Import Duties page

Shipping lead times within the USA is usually 2 business days.

Circumstances beyond our control (like custom delays, force majeure) can delay your package. We cannot be held responsible for this. The given lead times were accurate at the time of publishing. If you encounter a delay, please contact us. If you need filaments faster than we can supply through our regular channels, please contact us. Indicated lead times are from the moment of shipping.

We ship daily and mostly from stock. Exceptions are when an item is out of stock. Please check the stock levels when ordering. If not in stock we will have new stock produced, shipped to the USA, and your order will be shipped then.

Webshop orders placed and paid before noon will ship the next day. You will receive a notification with tracking details once your order has shipped. Is the link inactive? It can take up to 12 hours for your shipment to be visible within the network.

In a rush or need a large order shipped fast? Please contact us to discuss the options.

Questions about your shipment? Please contact us at

We don't allow partial shipments.

After your order has left our warehouse you can trace its whereabouts using the track&trace code send to you by email. Please visit the website to enter your track&trace code.

With the proper technology and dedicated staff, we will deliver the speed and accuracy you and your customers demand.

Yoke founder, Andre Vanegas, comes from the tech industry where he consulted on and sold technology to the 3rd party logistics sector. For 20 years he assisted logistics businesses with their process improvement and technology adoption to help perfect their operational performance and increase productivity as well as profitability. Seeing extreme growth in e-Commerce, he took his recipe for success and started his own e-Commerce fulfillment operation just outside Charlotte, North Carolina which is smack in the middle of the East Coast and within 2-day delivery reach of 187,000,000 consumers.

You can reach

Yoke at:

1672 Overview Drive

Suite 101

Rock Hill, SC 29730

Phone: 704-577-8504

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